Joey Chiao-Yin Hsiao

A Believer of the Strength of Weak Ties

ABOUT


Hello! I am Joey Hsiao, or officially Chiao-Yin Hsiao / 蕭喬尹. I am a User Experience & Human-Computer Interaction researcher specialized in mixed-methods and longitudinal field studies. I am passionate about understanding how technologies influence user trust and community development. My PhD research focused on recent immigrants' use of local P2P e-commerce platforms, and contributed design recommendations that can largely improve this population's trust and commitment to their local communities and also the platforms.

I received my PhD degree from the School of Information, University of Michigan (UMSI) in 2021. During my PhD, I was a member of the Social Innovations Group (SIG), advised by Prof. Tawanna Dillahunt. I received a bachelor's degree and a master's degree from Dept. of Computer Science and Information Engineering at National Taiwan University (NTU-CSIE), advised by Prof. Jane Yung-Jen Hsu.

I believe in the theory - strength of the weak ties, so I love to meet new friends and introduce friends to each other.

For more details, please check my CV (updated Feb. 2023).


SELECTED PROJECTS

Ongoing Projects

Newly Arrived Immigrants' Technology Use for Sociotechnical Adaptation

Project Overview: The key to successful adaptation for new immigrants in a new country is their social capital, or those resources embedded in their social networks. Research suggests that information and communication technologies (ICTs) foster immigrants' social capital and facilitate their adaptation. However, it is unclear what ICTs immigrants use to make social connections, and how these technology-mediated connections fulfill the needs for adaptation. This project aims to discover how and what types of ICTs support these newcomers in addressing their needs in settlement, employment, cutural adjustment, and stress in a new country.

Role: Project Leader - research design, research execution, project management, data analysis, article writing

Publications:

Past Projects

Exploring Information Needs Sparked by Email

Project Overview: Personal email accounts have transitioned from an interpersonal communication tool to a business-to-consumer communication channel in the past decade. Emails that come to personal email accounts are largely from businesses and often inspire users to look for information beyond the message, such as a product's details on an online store. This project employed mixed-method research to discover what these information needs are and what contextual factors may affect them.

Role: Yahoo UX Research Intern/Academic Research Collaborator: research design, research execution, data analysis, article writing

Publications:

Designing Next-Generational Employment Tools for Underserved Job Seekers

Project Overview: The ubiquity of technologies such as robotics, artificial intelligence, and the Internet of Things have changed the nature of work. Despite the benefits created by these technologies, these transformations in the employment landscape have posed challenges for job seekers, especially those with limited education and low resources. This research investigates how digital tools should be designed and implemented to support employment among low-resourced job seekers.

Role: Leading Research Assistant - research design, project management, research execution, data analysis, article writing

Publications:

Discovering People-Nearby Applications' Benefits for People who Face Life Transitions

Project Overview: People-nearby applications (PNAs) are social-matching systems that allow users to connect with strangers in real time and around the world based on their geographical location. However, little is known about how the mechanism of PNAs supports populations who need resources from these new connections. This project aims to explore how PNAs benefit users in terms of social and cultural capital for people who face life transitions.

Role: Project Leader - research design, project management, research execution, data analysis, article writing

Publications:

Examining Factors Influencing Participation in the Sharing Economy

Project Overview: The digital sharing economy has introduced opportunities for economic growth, productivity, and technological innovation. However, the adoption of sharing economy applications may be inaccessible to certain demographics, including older adults, low-income adults, and individuals who are not college educated. This research investigates how the demographic factors, and the other two key factors - trust, and technology proficiency, are associated with an individual's participation in the sharing economy.

Role: Research Assitant - data analysis and article writing

Publications:

PUBLICATIONS

Journal Articles & Conference Papers

  • Hsiao, J. C.-Y., Darling, S., and Dillahunt, T. R. (2023). How Recent Migrants Develop Trust Through Community Commerce: The Emergence of Sociotechnical Adaptation. To Appear in Proc. of the ACM Human-Computer Interaction, Vol. 7, CSCW 1. [paper]
  • Lu, A. J., Gilhool, A., Hsiao, J. C.-Y. and Dillahunt, T. R. (2022). Emotional Labor in Everyday Resilience: Class-based Experiences of Navigating Unemployment Amid the COVID-19 Pandemic in the US. In Proc. of the ACM Human-Computer Interaction, Vol. 6, CSCW 2. [paper]
  • Dillahunt, T. R., Rodrigues, L. S., Hsiao, J. C.-Y. and Cherubini, M. (2021). Self-regulation and Autonomy in the Job Search: Key Factors to Support Job Search among Swiss Job Seekers. In Interacting with Computers, Vol. 33., No. 5. [paper]
  • Hsiao, J. C.-Y. and Bentley, F. (2021). Exploring Email-Prompted Information Needs. In Proc. of the ACM Human-Computer Interaction, Vol. 5, CSCW 2. (Honorable Mention; Presenter). [paper]
  • Cherubini, M., Lu, A. J., Hsiao, J. C.-Y., Zhao, M., Aggarwal, A., and Dillahunt, T. R. (2021). Elucidating Skills for Job Seekers: Insights and Critical Concerns from a Field Deployment in Switzerland. In Proc. of DIS'21. [paper]
  • Dillahunt, T. R., Israni A., Lu A. J., Cai M., Hsiao, J. C.-Y. (2021). Examining the Use of Online Platforms for Employment: A Survey of US Job Seekers. In Proc. of CHI'21. (AC rate: 26.3%). [paper]
  • Dillahunt, T. R. and Hsiao, J. C.-Y. (2021). SkillsIdentifier: A Tool to Promote Career Identity and Self-efficacy Among Underrepresented Job Seekers. In Proc. of HICSS'21. (Presenter). [paper]
  • Dillahunt T. R. and Hsiao, J. C.-Y. (2020). Positive Feedback and Self-reflection: Features to Support Self-efficacy among Resource-constrained Job Seekers. In Proc. of CHI'20. (AC rate: 24.3%; Presenter). [paper]
  • Hsiao, J. C.-Y. and Dillahunt, T. R. (2018). Technology to Support Immigrant Access to Social Capital and Adaptation to a New Country. Proc. of the ACM Human-Computer Interaction, Vol. 2, CSCW, Article 70. (AC rate: 25.6%; Presenter). [paper]
  • Hsiao, J. C.-Y., Moser, C., Schoenebeck, S., and Dillahunt, T. R. (2018). The Role of Demographics, Trust, Computer Self-efficacy, and Ease of Use in the Sharing Economy. In Proc. of COMPASS'18. (Presenter). [paper]
  • Hsiao, J. C.-Y., and Dillahunt, T. R. (2017). People-Nearby Applications: How Newcomers Move Their Relationships Offline and Develop Social and Cultural Capital. In Proc. of CSCW'17. (AC rate: 33%; Presenter). [paper]
  • Rajan, R., Hsiao, J. C.-Y., Lahoti, D., and Selker, T. (2013). Roger that! - The Value of Adding Social Feedback in Audio-mediated Communications. In Proc. of INTERACT'13. (AC rate: 31%). [paper]
  • Tsai, W.-C. Hsiao, J. C.-Y., Lee, H.-C., Huang, C.-H., Hu, J.-C., Liang, R.-H., and Hsu, Y.-J. (2013). Designing a Reminiscence Aid in Personal Soundscape. In Proc. of IASDR'13. [paper]

Posters, Workshop Papers, and Theses

  • Hsiao, J. C.-Y. (2021). Online and Offline Adaptation among Transnational Newcomers: Technology-mediated Social Exchange and Trust Development. Dissertation. [dissertation]
  • Hsiao, J. C.-Y. and Dillahunt, T. R. (2021). More than Shared Ethnicity: Shared Identity’s Role in Transnational Newcomers’ Trust in Local Consumer-to-Consumer E-commerce. Presented at CHI 2021 Late-breaking Work Session. (Presenter). [extended abstract]
  • Hsiao, J. C.-Y. (2019). Fostering Immigrants’ Trust in Online Local Social Exchange. Presented at CSCW 2019 Doctoral Consortium. (Presenter). [extended abstract]
  • Haimson, O. L., Semaan, B., Dym, B., Hsiao, J. C.-Y., Herron, D., and Moncur, W. (2020). Life Transitions and Social Technologies: Research and Design for Times of Life Change. Workshop proposal at CSCW 2019. (Co-organizer). [extended abstract]
  • Hsiao, J. C.-Y., Dillahunt, T. R. (2017). Detecting Life Changes: Increasing Opportunities to Benefit from People-Nearby Applications. Presented at CHI 2017. (Presenter). [extended abstract]
  • Hsiao, J. C.-Y., Pan, M.-H., Wang, H.-C., and Hsu, Y.-J. (2015). The Price of the Priceless: Understanding Estimated Costs of Work in Friendsourcing. Presented at CHI 2015. (Presenter). [extended abstract]
  • Tsai, W.-C., Lee, H.-C., Hsiao, J. C.-Y., Liang, R.-H., and Hsu, Y.-J. (2013). Framing Design of Reminiscence Aids with Transactive Memory Theory. Presented at CHI 2013. [extended abstract]
  • Tsai, W.-C., Hsiao, J. C.-Y., Lee, H.-C., Huang, C.-H., and Hsu, Y.-J. (2012). In Search of Lost Sounds: Designing a Reminiscence Aid in Everyday Soundscape. Presented at DIS'12. [paper]
  • Hsiao, J. C.-Y., Jih, W.-R., and Hsu, Y.-J. (2012). Recognizing Continuous Social Engagement Level in Dyadic Conversation by Using Turn-taking and Speech Emotion Patterns. Presented at AAAI'12 Activity Context Representation (ACR) Workshop. (Presenter). [paper]